sobota, 16 marca 2013

Business Emglish: Language for handling complaints.

I’m sorry to hear that.
I was sorry to hear that ...
I fully understand. 
I’ll do my best to sort it out.
Please accept my sincere apologies for ...
I apologise for the inconvenience. 
I can assure you this will not happen again. 
We are treating this matter seriously ...
I’ll do my best to have an answer within a week.
We made a mistake about ...

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